- Category: Uncategorised
- Published on Thursday, 21 November 2013 23:43
- Written by Super User
- Hits: 2285
REFUNDS & RETURNS
We will always endeavour to ensure that we treat any returns in a fair and reasonable manner.
If you receive an item and wish to return it you must do so:
• within 7 days of receiving the item
• within 28 days if the item becomes faulty
Return postage is your responsibility unless the item is incorrect or faulty, in which case we will refund the postage.
How do I return an item for refund?
You are entitled to return an item within 7 days if they are not fully satisfied and must return the item unworn. If an item becomes faulty after wear, you are entitled to query a refund or exchange within 28 days of receiving an order. You must provide a detailed description of the fault together with photographic evidence and contact us immediately. Once we have reviewed this information and received the item back a refund or exchange is at our discretion and based on the evidence provided by you.
Exchanges can be made on like for like products, i.e. if you require a different size. If another product is required then you must request a refund and follow the refund procedure. Once this is complete, you can then place a new order.
SHIPPING COSTS ON REFUNDS & EXCHANGES
If the item is faulty in any way then we will refund or exchange the product and refund the shipping costs. When you return an item to us we will verify the fault and then refund or exchange and refund shipping.
How do I cancel an order?
What happens when I cancel a purchase?
When you cancel an order within 24 hours we will not to ship your item out. Once we approve the refund PayPal will refund the money to the account you used to pay.